At Photo and Crochet, we take account security and data protection seriously. We continuously implement security measures designed to protect your account, personal information, uploaded content, and transactions.

How We Help Protect Your Account

We use multiple technical and administrative safeguards to help secure our platform, including:

• encryption of sensitive stored data
• secure authentication and login procedures
• mandatory two-factor authentication (2FA) verification for all account logins
• brute-force attack detection and protection
• login monitoring and suspicious activity controls
• CSRF protection for account-related forms
• secure password validation requirements
• limited retention of transaction-related data only as long as operationally necessary
• server-side access controls and account protection mechanisms

While we work hard to maintain platform security, account protection is a shared responsibility.

Your Role in Keeping Your Account Secure

You play an important part in protecting your account.

We strongly recommend the following:

Use a Strong Password

Create a strong and unique password that is not used anywhere else.

A secure password should:

• be at least 12 characters long
• contain uppercase and lowercase letters
• include numbers
• include special characters
• avoid names, birthdays, or predictable words

Keep Your Password Private

Never share your password with anyone.

Photo and Crochet staff will never ask you for your password.

Complete 2FA Verification

For your protection, all account logins require two-factor authentication verification.

This additional security step helps prevent unauthorised access even if someone learns your password.

Watch for Suspicious Activity

Change your password immediately if you notice anything unusual, including:

• unexpected account changes
• unknown uploads or content modifications
• password reset emails you did not request
• failed login notifications
• unexpected transaction activity

Protect Your Devices

Your account is only as secure as the device you use to access it.

We recommend:

• keeping your computer, phone, or tablet updated
• using trusted antivirus or security software
• locking your device when unattended
• avoiding public or unsecured Wi-Fi for sensitive account activity

Beware of Phishing Attempts

Be cautious of emails or messages pretending to be from Photo and Crochet asking for login details.

Always access your account directly through the official website.

Log Out on Shared Devices

If you access your account on a shared or public computer, always log out fully after use.

If You Suspect a Security Problem

If you believe your account may have been compromised:

1. change your password immediately
2. review recent account activity
3. check your account details for unauthorised changes
4. contact Photo and Crochet support if necessary

Important Security Reminder

No online platform can guarantee absolute security, but following good security practices significantly reduces risk.

Together, we can help keep your Photo and Crochet account safe.