Although download problems are rare, temporary issues can sometimes happen. If your purchased download does not start or gets interrupted, please do not worry.

Before contacting support, we recommend waiting for about 30 minutes and trying again. In some cases, temporary high traffic on our website may cause short interruptions or delays in download delivery.

If you are still unable to download your purchase, please use our contact page and provide the following information:
• your order number
• date of purchase
• any error message you receive during the download attempt

You can contact us here:
https://photoandcrochet.com/en/home/contact

Depending on the issue, we will either send you a new email with fresh download links or contact you directly to arrange another secure delivery method as quickly as possible.