If you need help with your Photo and Crochet account, contributor tools, uploads, sales, or any other platform-related matter, we are here to assist you.
Check the Help Centre First
The fastest way to get help is usually by checking our Help Centre first.
Many common questions are already answered in our support articles, including topics such as:
- account management
- uploads and content management
- sales and payouts
- security and account protection
- licensing and releases
- notifications and messaging
You may find the answer you need immediately without waiting for support.
Contacting Support
If you cannot find the information you are looking for, please contact us using our contact form:
Support Contact Form:
https://photoandcrochet.com/en/home/contact
How to Submit a Good Support Request
To help us assist you as quickly as possible, please include:
- a clear subject line describing your issue
- a detailed explanation of what you need help with
- relevant information such as usernames, photo IDs, order references, or dates where applicable
- a valid email address where we can reach you
The more detail you provide, the faster and more accurately we can help.
Response Time
Please allow up to 24 hours for a response.
Photo and Crochet is actively managed by working photographers and developers who may also be:
- working in the field
- creating new content
- improving platform features and software
- handling administrative tasks
We do our best to respond as quickly as possible and appreciate your patience.
Important Security Notice
- Even if you are using the website’s internal messaging system, only disclose usernames if absolutely necessary.
- If usernames are required for legal or account verification purposes, we will specifically request them.
- Never disclose your password under any circumstances.
- Photo and Crochet will never ask you for your password or login credentials.
- If you receive any message or response asking for your login credentials, do not reply.
- Please report such messages to us immediately.
Additional Notes
- Always use a valid and accessible email address.
- Check your spam or junk folder if you do not receive a reply.
- For urgent account or dispute matters, provide as much detail as possible in your first message.