While we continuously test and improve Photo and Crochet, software issues can occasionally occur.
If you encounter a bug, error, or unexpected behaviour while using our platform, we would greatly appreciate your report so we can investigate and resolve the issue as quickly as possible.
How to Report a Bug
Please use our contact form to submit bug reports:
Bug Report Contact Form:
https://photoandcrochet.com/en/home/contact
What to Include in Your Bug Report
To help us identify and fix the issue quickly, please provide as much detail as possible.
Your report should include:
- a clear subject line such as "Bug Report"
- the page URL where the issue occurred
- which action you were performing when the problem happened
- a description of what actually happened
- what you expected to happen instead
- any error messages shown on screen, if applicable
- the approximate date and time when the issue occurred
- your browser and device information if known
Helpful Examples
Useful information may include details such as:
- "I was uploading photos when the page froze."
- "The checkout page returned an error after payment confirmation."
- "The save button did not respond when editing my photo description."
- "An error message appeared saying access was denied."
Why Detailed Reports Help
The more detail you provide, the easier it is for us to reproduce the problem, identify the cause, and fix it faster.
Incomplete reports may require follow-up questions, which can delay resolution.
Important Notes
- Please never include your password or login credentials in a bug report.
- If the issue relates to a specific photo or order, include the relevant photo ID or order reference where appropriate.
- Screenshots can be helpful when describing visual problems or error messages.
Thank You
We appreciate users who help us improve Photo and Crochet by reporting bugs and unexpected behaviour.